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Frequently Asked Questions

Have questions? We have answers. Find everything you need to know below.

Placing an order is simple! Browse our catalog, select your favorite item, choose your size and color swatch, then click Buy Now or Add to Cart. Proceed to Express Checkout, enter your delivery address and phone number, and confirm your order. No prepayment is required for Cash on Delivery.
No advance payment is needed! We offer 100% Cash on Delivery across all 64 districts in Bangladesh. You pay the delivery rider in cash or via mobile banking (bKash/Nagad) only when the parcel arrives at your doorstep.
Orders inside Narayanganj and Dhaka city are typically delivered within 24 to 36 hours (1-2 business days). Orders outside Dhaka and across all other districts in Bangladesh are delivered within 1 to 3 business days via express courier.
Yes! You are fully entitled to inspect the outer packaging and ensure the product matches your order before completing the payment with the delivery rider.
We provide a hassle-free 7-Day Easy Size Exchange guarantee. If the fit isn't perfect, message us on WhatsApp at (+880) 1848-353011 or call our hotline. We will dispatch the replacement size directly to your address.
Our shoes follow standard European sizing (EUR 40 to 45). If you usually wear EUR 42 in standard sports sneakers, select EUR 42. You can also view our detailed millimeter Footwear Fit Chart on any product detail page.
Absolutely. Every product—from our cotton summer tees and festive panjabis to our premium footwear and genuine cowhide leather wallets—undergoes strict quality control inspections for stitching, durability, and comfort.
Yes, you are warmly invited! Our flagship showroom is located at Mahim ganguly road, Mina bazar, Tan bazar, Narayanganj, Dhaka, Bangladesh. We are open daily from 10:00 AM to 10:00 PM with full fitting rooms and instant size exchanges.
Once your package is handed to our courier partner, you will receive an automatic tracking SMS with a direct tracking link. You can also message our WhatsApp hotline with your phone number for instant real-time status updates.
Our customer support team is available daily from 9:00 AM to 11:00 PM. Call us at (+880) 1848-353011, WhatsApp us at (+880) 1848-353011, or email us at info@shcreativefashion.com.

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