At SH Creative Fashion, we strive to provide a seamless shopping experience with reliable delivery and a hassle-free return process. Please read our delivery and return policy carefully to understand how we handle shipping, returns, and exchanges.
Shipping Time & Process
- We process all orders within 1-2 business days after order confirmation.
- Delivery time varies depending on your location and selected shipping method:
Shipping Charges
Shipping charges depend on delivery location and order size. The exact shipping fee is transparently calculated and displayed at checkout before placing the order.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp.
- You can track your live parcel dispatch status through our courier partner portal.
Delivery Issues
- If you do not receive your order within the estimated timeframe, please contact our support team immediately.
- If delivery fails due to an incorrect address or phone unavailability, re-shipping charges may apply.
Return & Exchange Policy
Return Eligibility: We accept returns or exchanges under the following conditions:
- The product is damaged, defective, or incorrect upon arrival.
- The item is unused, unworn, and in its original packaging with all tags intact.
- The return request is made within 3 days of delivery (or up to 7 days for size exchanges).
Items Not Eligible for Return
- Used, washed, or altered clothing items and worn shoes.
- Items returned without original packaging, shoe boxes, or missing tags.
- Customized or personalized products.
- Discounted clearance flash sale items.
Return Process Step-by-Step
- Step 1. Request a Return: Contact our customer care team via Phone hotline, WhatsApp, or Email within 3 days of receiving your order.
- Step 2. Provide Details: Share your Order Number, product SKU, photos of the issue, and reason for return or size requested.
- Step 3. Return Pickup or Drop-off: Hand over the parcel to our return courier or drop off at our Narayanganj showroom. (If returning for reasons unrelated to defects, return delivery charge is borne by the customer).
- Step 4. Inspection & Replacement/Refund: Once received and inspected, we process your replacement item or refund within 1-2 business days via bKash, Nagad, or original payment method.
Exchange Policy
If you wish to exchange an item for a different size or color, simply mention it when contacting us. Exchange requests are processed swiftly, subject to warehouse stock availability.
Customer Support Contacts
For any delivery or return-related inquiries, feel free to contact us:
- Phone Hotline: (+880) 1848-353011
- Email: info@shcreativefashion.com
- WhatsApp: (+880) 1848-353011
- Showroom: Mahim ganguly road, Mina bazar, Tan bazar, Narayanganj, Dhaka, Bangladesh
We are always here to assist you with your shopping experience!